Can I alter one of the packages to include another option?
Yes depending on what the change needs to be this is possible. It is best to email your question to us prior to booking on the website and we can assist you directly regarding your change.
What are the ages you cater for?
We recommend for Circus and Disco children from 3 years and for Silk, Lyra and Laser we recommend from 5 years. We have had younger children but these are our recommendations. We also have had children older than 10 years enjoy our parties.
I don’t know how many children will be attending when booking?
An estimation of the number of children attending is fine at this stage. We will confirm numbers with you on the 3 days prior to the party day to finalise numbers.
What happens if all of the children do not turn up for the party?
We need to engage a specific number of hosts according to the number of children and as such need to charge for the confirmed number. The confirmed number cannot be changed within the 48 hours of the party start time.
What happens after I have made a booking?
You will receive a confirmation via email that your party is booked. We will call you within the next 48 hours to go through your booking and any other details required. 3 days prior to the party date we will contact you to finalise numbers and discuss final payment.
How can I get the invitations?
Invitations can be downloaded from the website. You need to tick the party inclusions that you are going to have so that the invited child is aware of what type of party they are coming to and what to wear.
How do I make my final payment?
We will contact you 3 days prior to the party date to confirm details and numbers and finalise payment. Payment can be made either by bank transfer or credit card.
What type of food is served for the children?
Food is individually plated and according to Covid 19 regulations there is no buffet style food. Children are served Fairy Bread, Chicken Nuggets, Hot Chips, Cocktail Frankies, Crinkle Cut Chips and Fruit. If you would like any alternative food please discuss this with us directly. Please advise if there are any special dietary requirements at least 48 hours prior to the party.
What type of food can be served for the adults?
We do not offer food for parents however we can do hot beverages such as coffee and tea. There is a vending machine for snacks and cold drinks in the venue. Please discuss with us directly if there is any other requirements as no outside food or drink besides the cake & lolly bags can be brought into the venue.
The birthday cake is an Ice cream cake – is there somewhere for this to be stored?
We are able to store ice cream cakes with a maximum height of 25cm, base of 35cm square. Please let us be aware of this in advance.
What should the children wear for the party?
This will depend on the type of party they are attending. For Circus Capers and Silk they need to wear tights or shorts and top. Something that they can easily move in as they may need to go upside down. A dress or skirt is not suitable. There should also be no loose jewellery or bubble gum – this will need to be removed prior to entering. For Disco parties we encourage the children to wear crazy disco outfits, with lots of fluoro and sparkles. We also provide a selection of Disco clothes and accessories such as wigs, glasses, hats etc that the children can borrow. Children can be barefoot or wear sneaker type shoes. As there are lots of moving and dancing no high heels will be allowed on the floor.
What happens if I need to cancel a booking?
Whilst we understand things do happen we try to be as flexible as possible to support our customers. We are able to refund the deposit if the booking is cancelled 4 weeks prior to the party date or if you require a change of booking date. Within that timeframe the deposit is held as we have most likely turned away business which we are unable to recoup. If the booking is cancelled within 48 hours prior to the party start time full payment is expected. Feel free to discuss this further with us – we value your continued patronage.
